| At Love Life Pharmacy , safeguarding your confidentiality and
protecting your personal information is a primary concern. We are
committed to meeting or exceeding the privacy standards established
by Canada's Personal Information Protection and Electronic Documents
Act. As part of this commitment, we have followed the Ten Privacy
Principles described in the Personal Information Protection and
Electronic Documents Act to govern our actions as they relate to
the use of personal information.
The Ten
Privacy Principles are as follows:
Principle 1 - Accountability
We are responsible for maintaining and protecting any personal
information under our control. In fulfilling this mandate, we
have designated an individual who is accountable for LoveLifePharmacy.com's
compliance with the Ten Privacy Principles.
Principle 2 - Accuracy
Personal information must be maintained in as accurate, complete
and up-to-date form as is necessary to fulfill the purposes for
which it is to be used.
Principle 3 - Identifying Purposes
The purposes for which personal information is collected shall
be identified before or at the time the information is collected.
Principle 4 - Safeguarding Personal
information
Personal information must be protected by security safeguards
that are appropriate to the sensitivity level of the information.
Principle 5 - Consent
The knowledge and consent of the customer are required for the
collection, use or disclosure of personal information except where
required or permitted by law.
Principle 6 - Openness
LoveLifePharmacy.com is required to make information available to customers
concerning the policies and practices that apply to the management
of their information.
Principle 7 - Limiting Collection
he personal information collected must be limited to those details
necessary for the purposes identified by LoveLifePharmacy.com. Information
must be collected by fair and lawful means.
Principle 8 - Customer Access
Upon request, a customer shall be informed of the existence, use
and disclosure of their information, and shall be given access
to it. Customers may verify the accuracy and completeness of their
information, and may request that it be amended, if appropriate.
Principle 9 - Limiting Use, Disclosure
and Retention
Personal information may only be used or disclosed for the purpose
for which it was collected unless the customer has otherwise consented,
or when it is required or permitted by law. Personal information
may only be retained for the period of time required to fulfill
the purpose for which it was collected.
Principle 10 - Handling Customer
Complaints and Suggestions
Customers may direct any questions or enquires with respect to
the privacy principles outlined above or about our practices by
contacting the designated person accountable for privacy at LoveLifePharmacy.com.
The guidelines below set forth the principles
we use in gathering, using, maintaining and protection personal
information you provide us: The
Types of Personal Information We Collect
Lovepharmacy.com gathers and uses any information
that is necessary for fulfilling your orders for our products
and services. It typically includes the following personal information:
- name, mailing address, e-mail address, telephone
numbers, occupation, employment status, referral source, the
name of your primary physician and his or her contact information,
age, height, weight, sex, date of birth, the existence and types
of drug allergies, medications requested, family medical history
information, you personal medical history information, details
of your existing medications, credit card information, including
card type and number, expiry date and name of card holder, prescription
information.
The choice to provide us with personal information
is always yours. However, your decision to withhold particular details
may limit the products and services we are able to provide and make
it more difficult for us to advise you or suggest appropriate alternatives.
If we are unable to accommodate your request based on the information
that has been provided, we may ask for additional details in order
to identify other ways to be of assistance. We may also maintain
a file containing contact history that is used for customer inquiry
purposes. We may collect anonymous/non-personal information. Anonymous/non-personal
information is information that cannot be associated with or traced
back to a specific individual or business entity.
The Purposes for which we
use Personal Information
We use your personal information to communicate with you, enhance
your visit to our site, process orders and effectively provide
the products and services you have requested. We provide your
personal information to a Canadian physician to review and approve
your prescription.
We may use personal information to offer additional
products and services sold by LoveLifePharmacy.com. In the event of
a sale of all or substantially all of the assets of LoveLifePharmacy.com,
records containing personal information may be transferred to
the purchaser. We will not furnish personal information to an
outside organization for its use in marketing or solicitation,
without your prior consent.
We only use personal information for the purposes
that we have disclosed to you. If for any reason your information
is required to fulfill a different purpose, we will notify you
and ask you for your consent before we proceed.
In some instances such as a legal proceeding or
court order, we may also be required to disclose certain information
to authorities. Only the information specifically requested is
disclosed and we take precautions to satisfy ourselves that the
authorities who are making the request have legitimate grounds
to do so.
There are some situations where we are legally permitted
to disclose personal information such as employing reasonable
and legal methods to collect a delinquent account, a medical emergency
or suspicion of illegal activities.
We sometimes contract outside organizations to perform
specialized services. Our trusted service suppliers may at times
be responsible for processing and handling some of the information
we receive from you.
When you visit our web site, information is not
collected that could identify you personally unless you choose
to provide it voluntarily. You are welcome to browse the web site
at any time anonymously and privately without revealing any personal
information about yourself.
Security Measures
We use current technologies and maintain security standards to
ensure that your personal information is protected against unauthorized
access, disclosure, inappropriate alteration or misuse. All safety
and security measures are also appropriate to the sensitivity
level of your information. Electronic client files are kept in
a secured environment with restricted access. Paper-based files
are stored in restricted access areas.
We manage our server environment appropriately and
our firewall infrastructure is strictly adhered to. Our security
practices are reviewed periodically and we employ current technologies
to assist us in protecting the confidentiality and privacy of
your information.
In the course of daily operations, we attempt to
restrict access to personal information to authorized employees
who have a legitimate business purpose and reason for accessing
it. As a condition of their employment, all employees of LoveLifePharmacy.com
are required to abide by the privacy standards we have established
and to follow all applicable laws and regulations. Unauthorized
access to and/or disclosure of client information by an employee
of LoveLifePharmacy.com is strictly prohibited. All employees are expected
to maintain the confidentiality of personal information at all
times and failing to do so will result in appropriate disciplinary
measures, which may include dismissal.
Accessing and Amending Your
Information
Decisions are often made based on the information we have. Therefore,
it is important that your personal information is accurate and
complete. As a customer, you have the right to access, verify
and amend the information held in your personal and financial
files.
To help us keep your personal information up-to-date,
we encourage you to amend inaccuracies and make corrections as
often as necessary. Despite our efforts, errors sometimes do occur.
Should you identify any incorrect or out-of-date information in
your file(s), we will make the proper changes and provide you
with a copy of the corrected information. Where appropriate, we
will communicate these changes to other parties who may have unintentionally
received incorrect information from us.
Privacy Officer
Customers may direct any questions or enquires with respect to
our practices or your personal information by contacting our privacy
officer, as follows:
lovelifepharmacy.com
E-Mail: admin@lovelifepharmacy.com
Updating this Policy
Any changes to our privacy policy and information handling practices
shall be acknowledged in this policy in a timely manner. We may
add, modify or remove portions of this policy when we feel it
is appropriate to do so. You may determine when this policy was
last updated by referring to the modification date found at the
bottom of each lovelife.com privacy policy web page.
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